The Important Bits
Policies and F&Qs
We want your Looped experience to be as easy and enjoyable as possible. Here you'll find all the key information about our policies, shipping, returns and answers to the questions we get asked most.
Frequently Asked Questions
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Our current turnaround time is 7 working days from the date your order is placed. 🤍
As every Looped Studio piece is handmade to order, please allow this time for your item to be carefully made and prepared for dispatch.
Please note: turnaround times may vary during busy periods, launches and around Christmas. If you need your order by a specific date, please get in touch before ordering and I’ll let you know if I can accommodate your deadline.
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Yes! 🤍 I love creating custom pieces and bringing your ideas to life. If you have a specific colour, size, style or design in mind, get in touch and we can discuss what’s possible.
As all Looped Studio pieces are handmade using recycled materials, availability of specific colours, textures and yarn thicknesses can vary.
Please note that custom and personalised orders are non-refundable and cannot be returned simply because you change your mind, unless the item is faulty or not made to the agreed specifications.
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Absolutely ! 🧶✨ Depending on the item, you may be able to personalise details such as colours, sizing, straps or other design elements.
If you have an idea that isn’t listed as an option on the website, feel free to get in touch and I’ll let you know what I can do.
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Your bag is handmade from recycled textile materials, so a little extra care will help keep it looking its best. 🤍
For full information on caring for your bag, including guidance on loose threads, cleaning and everyday use, please visit our Care Guide.
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Yes! ♻️ Every Looped Studio bag is handmade using recycled materials, including recycled T-shirt yarn made from textile factory offcuts.
Because recycled yarn is made from leftover materials, colour, thickness, texture and appearance can vary between batches. This means your bag may have slight differences from the product photographs — making every piece completely unique.
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Yes! 🤍 Every Looped Studio piece is handmade by me, from preparing the materials to crocheting and finishing each individual piece.
Each bag takes time, care and attention to create, so when you purchase from Looped Studio, you’re supporting a small independent handmade business and receiving a piece that has been made individually rather than mass-produced.
Looped Studio Terms & Conditions
Handmade & Recycled Materials
Every Looped Studio piece is handmade individually using recycled materials, including recycled T-shirt yarn made from textile factory offcuts. Because recycled materials can vary between batches, colours, shades, thicknesses, textures and overall appearance may differ slightly from photographs or previous pieces. Small flecks, markings, imperfections and variations in stitching are a natural part of working with recycled materials and handmade products and are not considered faults. Exact colour matching cannot always be guaranteed.
If You Don’t Love Your Bag
I want you to be genuinely happy with your Looped Studio purchase. If you receive your item and feel that it isn’t quite right for you, please contact me within 14 days of receiving your order. Where appropriate, I may offer one complimentary remake. The original item must be returned at the customer’s expense, while I will cover the postage of sending the replacement. Remakes will be made using the recycled materials available at the time, so the colour, thickness or texture may vary from the original. Photographs of the remake will be provided for approval before it is posted. A complimentary remake is offered once per order.
Returns & Change of Mind
If you simply change your mind about your purchase, you have 14 days from the day after receiving your order to notify me that you wish to return it. The item must be returned within the required timeframe and must be unused, unworn and in its original resalable condition, with no signs of wear, damage, stains, odours or alterations. Once the item has been received and inspected, your refund will be processed. Return postage is the responsibility of the customer unless the item is faulty, incorrect or not as described. This does not affect your statutory rights under UK consumer law.
Custom & Personalised Orders
Custom and personalised pieces are made specifically for you and therefore cannot be returned simply because you change your mind. This does not affect your statutory rights if an item is faulty, damaged or not made to the agreed specifications. Once a custom design, colour combination or other personalised detail has been confirmed and production has started, changes may not be possible.
Care & Damage
Please take care when using your Looped Studio piece. Damage caused by misuse, accidents, spills, sharp objects, snagging, pulling, cutting or carrying unsuitable or excessively heavy items is not considered a manufacturing fault. As every piece is handmade using recycled materials, normal signs of wear may develop over time. If you notice a loose yarn end, it can often be gently threaded back into the stitches or carefully trimmed. If you are unsure, please get in touch before attempting to repair it yourself.
By placing an order with Looped Studio, you acknowledge that you are purchasing a handmade item made from recycled materials, meaning no two pieces will ever be exactly alike. These natural variations are part of what makes each Looped Studio piece unique and do not affect your statutory rights.