Looped Studio Returns & Refund Policy

At Looped Studio, every piece is handmade using 100% recycled materials, including recycled T-shirt yarn made from textile factory offcuts. Because of the nature of recycled materials and handmade production, no two pieces will ever be exactly the same.

Recycled Materials & Product Variations

Please be aware that the colour, shade, texture, thickness and overall appearance of recycled yarn can vary from one batch to another.

This means that your item may differ slightly from the photographs shown on our website, including variations in:

• Colour and shade

• Yarn thickness

• Texture and feel

• Stitch appearance

• Flecks, markings or small imperfections within the recycled material

These variations are not considered faults and are part of the unique character of using recycled materials.

While I always aim to make your item as close as possible to the photographs and product description, exact colour matching cannot be guaranteed.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or is not the item you ordered, please contact me as soon as possible with photographs and details of the issue.

I will assess the issue and work with you to arrange an appropriate resolution, which may include a repair, replacement or refund where applicable.

Nothing in this policy affects your statutory rights under UK consumer law.

Remakes & Custom Requests

Because recycled materials are used, I cannot guarantee that a remake will have access to the exact same yarn, colour or thickness as the original item.

Where a remake is agreed, I will always aim to create something as close as reasonably possible to the original design and will send photographs for approval before dispatch.

How to Contact Me

To request a return, refund or remake, please contact Looped Studio within 14 days of receiving your order.

Please include your order number and, where relevant, photographs of the item so I can help resolve your query as quickly as possible.

If You Don’t Love Your Bag

I want you to be genuinely happy with your Looped Studio purchase.

If you receive your bag and feel that it isn’t quite right for you, please contact me within 14 days of receiving your order.

Where appropriate, I will offer one complimentary remake of the item.

For a remake:

• You will need to return the original item to me.

• You are responsible for the postage cost of returning the original item.

• I will cover the postage cost of sending the replacement/remade item back to you.

• A remake will be made using the recycled materials available at the time, meaning the colour, thickness or texture may not be identical to the original or photographs.

• I will send you photographs of the remake for approval before it is posted.

A remake is offered once per order and cannot be requested repeatedly if the replacement is consistent with the agreed design and product description.

Care, Wear & Misuse

Looped Studio bags are handmade from recycled materials and, with normal use, may develop small signs of wear over time.

Please take care when using your bag around sharp objects, rough surfaces, jewellery or anything that could catch or pull the yarn.

Damage caused by misuse, accidents or spills is not considered a manufacturing fault. This includes, but is not limited to, staining, snagging, pulling, cutting or damage caused by carrying unsuitable or excessively heavy items.

Loose Threads

Because our bags are handmade from recycled T-shirt yarn, you may occasionally notice a small loose thread or end of yarn.

This does not necessarily mean your bag is coming undone. In most cases, the loose end can simply be gently threaded back into the stitches or carefully trimmed with scissors.

If trimming a loose thread, please take care not to pull or cut any of the surrounding stitches or yarn.

If you are unsure about how to deal with a loose thread or notice anything that appears to be coming undone, please contact Looped Studio before attempting to repair it and we will be happy to advise you.

Handmade Products

Every Looped Studio piece is handmade individually. Small differences in shape, sizing, tension and stitching may occur between products.

These natural handmade variations are part of what makes your Looped Studio piece unique and are not considered defects.

Returns & Change of Mind

If you simply change your mind about your purchase, you have 14 days from the day after receiving your order to notify me that you wish to return it.

The item must then be returned within the required timeframe and must be received in unused, resalable and perfect condition, with no signs of wear, damage, stains, odours or alterations.

Once the item has been received and inspected, I will process your refund.

Unless the item is faulty, incorrect or not as described, return postage is the customer’s responsibility.

Original postage costs may also be non-refundable where permitted by law.

Custom & Personalised Orders

Due to the individual nature of custom and personalised orders, these items cannot be returned or refunded simply because you have changed your mind or no longer want the item.

This does not affect your statutory rights if a custom or personalised item is faulty, damaged or not made according to the agreed specifications.

Before a custom order is made, I may confirm details such as colour, size, design and other requested specifications with you. Once these details have been agreed and production has started, changes may not be possible.

A Little Reminder

Every Looped Studio piece is made from recycled materials and handmade individually. This means your item may have little differences that make it completely unique.

By purchasing from Looped Studio, you are choosing a handmade product that helps give textile waste a new life — and no two pieces will ever be exactly alike.